Support Center
We're here to help with all your bathroom surveillance needs
Frequently Asked Questions
Installation & Setup
Q: How do I install my BidetCam?
A: Installation is simple! Mount the camera 18 inches above your bidet at a 45-degree angle for optimal coverage. Use the included waterproof mounting bracket and connect to your WiFi network through our mobile app.
Q: What if my bathroom has poor WiFi signal?
A: We recommend installing a WiFi extender in your bathroom. Our BidetCam Pro model also includes a built-in signal booster for enhanced connectivity in low-signal environments.
Q: Can I install multiple cameras in one bathroom?
A: Absolutely! Our Enterprise plan supports unlimited cameras. We recommend the "Surround Sound" configuration with 4 cameras for complete 360° bathroom coverage.
Technical Issues
Q: My camera isn't recording during nighttime bathroom visits.
A: Enable night vision mode in the app settings. The infrared sensors automatically activate in low-light conditions to ensure 24/7 bathroom monitoring.
Q: The video quality seems blurry when there's steam in the bathroom.
A: This is normal! Our advanced anti-fog technology works best with the lens cleaning feature. Set up automatic lens wiping every 30 minutes during peak steam times.
Q: I'm getting too many motion alerts.
A: Adjust the sensitivity settings in the app. You can set custom motion zones to focus only on the bidet area and reduce false alerts from towel movements or toilet paper dispensing.
Subscription & Billing
Q: What happens to my footage if I cancel my subscription?
A: Your cloud-stored bathroom footage will be available for 30 days after cancellation. After that, all recordings are permanently deleted from our secure servers.
Q: Can I upgrade my plan mid-cycle?
A: Yes! Upgrade anytime and we'll pro-rate the difference. Premium features like AI flush detection and hygiene scoring will be available immediately.
Q: Do you offer family discounts?
A: We offer a 20% discount for households with 3+ bathrooms under surveillance. Contact our family bathroom coordinator for details.
Privacy & Legal
Q: Is bathroom surveillance legal in my area?
A: Bathroom surveillance laws vary by jurisdiction. Please consult your local privacy attorney or bathroom surveillance authority. We recommend posting clear "Under Surveillance" signs.
Q: How do I inform guests about bathroom monitoring?
A: We provide complimentary door stickers with every purchase. The friendly "Smile! You're on BidetCam!" message ensures proper guest notification.
Q: Can law enforcement access my bathroom footage?
A: Only with a valid warrant or subpoena. We cooperate with legitimate law enforcement requests while protecting your bathroom privacy rights.
Product Features
Q: What is AI-powered flush detection?
A: Our advanced AI can automatically detect and categorize different types of flushes, creating detailed analytics about your bathroom efficiency and water usage patterns.
Q: How accurate is the hygiene scoring feature?
A: Our proprietary HygieneScore™ algorithm has 94% accuracy in detecting proper bidet usage patterns. It factors in spray duration, pressure settings, and drying time.
Q: Can I share footage with my doctor for medical analysis?
A: Yes! Our HIPAA-compliant medical sharing feature allows secure transmission of bathroom footage to healthcare providers for digestive health analysis.
Still Need Help?
Our 24/7 support team is always ready to assist with your bathroom surveillance needs.
Warranty & Returns
- 30-day money-back guarantee - Not satisfied with your bathroom surveillance? Full refund available.
- 1-year hardware warranty - Free replacement for manufacturing defects.
- Extended warranty available - Protect your investment with our 3-year premium coverage.
- Free shipping - On all warranty replacements and returns.
Disclaimer: This is a parody website created for entertainment purposes. BidetCams is not a real company, and no actual bathroom surveillance services or support are provided. This support page is fictional and for humor only.